Swimming School Policies

 Booking & Payments

• All lessons are booked and paid for in advance to secure your child’s place.

• Spaces are limited and small to ensure individual attention and safety.

• Payments are non-refundable, except in very rare and exceptional circumstances (see section 6).

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 Cancellations & Missed Sessions

• If your child, or you, miss a class for any reason (illness, holidays, appointments, tiredness, travel, etc.), the      session cannot be refunded or rescheduled.

• No catch-up lessons are offered, as this affects class size, lesson progress and safety.

• If Donna needs to cancel due to illness, emergency, or circumstances beyond control, the lesson will either be    rescheduled or credited.

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Baby & Parent Classes

• A responsible adult (18+) must be in the water with their child at all times.

• You are responsible for your child’s safety, comfort, and supervision both in the pool and around the facility.

• Please follow all teacher guidance and pool safety rules.

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Preschool Independent Classes

• Parents or guardians must remain on site for the entire lesson.

• You may be asked to assist privately if a child needs comfort, toilet support, or a confidence break.

• Gentle encouragement is appreciated — never pressure.

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Safety & Health

• A Medical & Consent Form must be completed before lessons begin.

• Children must not attend if they have had sickness or diarrhoea within the last 48 hours, or have any contagious  illness.

• Swim nappies must be worn by any child not yet fully toilet-confident.

• No running, pushing or unsafe behaviour in any area of the property.

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Refunds

Refunds are not available except in very rare, exceptional circumstances, such as:

• Long-term medical situations confirmed by a GP or specialist

• Permanent closure where replacement lessons are not possible

Each situation will be considered kindly and individually.​

 

Photography & Privacy

• Photography is not permitted unless written consent is given.

• Photos must only include your own child.

• Personal data is stored securely and used only for lesson administration, safety, and communication in line with GDPR.

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Poolside Etiquette

• Please arrive ready for a calm, happy start.

• Long hair tied back; jewellery removed where possible.

• Snacks, drinks (other than water), and glass containers are not permitted in pool areas.

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Agreement

By enrolling in lessons, you confirm that you:

✔ Agree to these Terms & Conditions

✔ Have completed the Medical & Consent Form

✔ Understand that lesson spaces are limited and individually focused